All prices on the Direct Electricals web site include VATand Delivery to UK Mainland addresses unless otherwise stated. Free deliveries are to UK Mainland addresses only, delivery to other destinations including, but not limited to, Channel Islands, Isle of Man, Orkney, Scottish Islands, may incur an additional charge. If you believe you may not qualify for Free Delivery please telephone us for a delivery charge quotation.

All goods are subject to availability and whilst every effort is made to deliver goods within the time scales specified delays are sometimes unavoidable. We will inform you of any delays as we are made aware of them. In the event that there is an unacceptable delay for goods you have already paid for you may cancel the order (prior to dispatch), and we will give you a full refund providing the delay is not a result of any special arrangements you have requested. Cancellations after dispatch may be subject to a return cost.

Most manufacturers have a shut down period over Christmas and New Year, which will obviously result in some delays to orders over this time. Some manufacturers also have a summer shut down period, which may affect delivery on some orders. Our order team will advise details of such delays when they contact you.

If you are unable to take delivery on the date given, or you require special delivery arrangements, please contact us by phone as soon as possible and we will endeavour to offer alternative arrangements. Delivery other than our usual service may incur an additional charge; any additional charge will be confirmed by phone. Standard delivery is a single manned vehicle delivering to ground floor properties, or double manned vehicles on some larger products. There may also be a charge imposed by the manufacturer or courier for failed deliveries that have been pre-booked for a set date. Failure to advise us of reasons why standard delivery might not be possible may result in a charge for failed delivery.

Please inspect your goods prior to signing for them; if goods are damaged or incorrect do not accept the delivery. Contact us as soon as possible, preferably while the delivery driver is still there. Under no circumstances should you sign the delivery note before inspecting the goods, when you sign the delivery note you are accepting that the correct goods have been delivered in good condition. Always read paperwork before signing it.

Goods should only be delivered to the address your credit or debit card is registered to. In some circumstances we may be able to offer delivery to alternate addresses, although we may request that you make payment by alternate means. Delivery should only be made to the final destination of the product, as damage resulting from transit will not be covered if you have transported the product since delivery. If you need to arrange onward transport of a product any damage later found would be the responsibility of the person or company transporting the goods onward for you. All goods delivered must be signed for by an adult aged 18 years or over.

External couriers carry out most deliveries for Direct Electricals. In the event that you have a complaint regarding the delivery you should report this to Direct Electricals, but any claim being made in respect to the complaint must be made to the courier responsible for the delivery. The couriers we use have set procedures in place for dealing with delivery related problems, we will log your complaint and provide you with any information you require to pursue the matter.