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Q. How long do I have to wait for my goods? A. If you are in our local area and the goods are shwon as in stock then delivery is usually same or next working day. If goods need to be ordered in then they are usually available within a week. If you are not in our local area then the goods are usually delivered directly from the manufacturer (or by courier for smaller products) and delivery is usually within a week. Please allow longer for Side by Side Refrigeration products and Range Cookers. For further details please vivit our Delivery Times page. Q. What if the goods are not in stock? A. If the goods are not in stock we will advise you of the waiting time and give you the option of cancelling or ammending your order if you wish. Q. Will I be contacted before the goods are delivered? A. We will contact you as soon as your goods are ready for dispatch and arrange delivery. If you are outside our local area the manufacturer will contact you to arrange the delivery date. Smaller items and accessories may not be booked for a specific date as they are usually dispatched by post or courier. Q. What time will my goods arrive? A. For local deliveries we can request that the drivers call you when they are 30 minutes away, you can also call our service team in the morning for an ETA on your delivery. Deliveries outside our local area and items delivered by courier or post we can only advise the day of the delivery. Q. Do you deliver on Saturdays or Sundays? A. We offer Saturday deliveries in our local area, unfortunately Saturdays are very popular and do get booked well in advance. We can occasionally arrange delivery for a Saturday outside our local area but there is an extra charge for this service. Availability and cost of this service depends on the goods you order and the area they are to be delivered to. If you would like a quote for Saturday delivery please request it in the 'Additional Information' box on your order, when our ordering team contact you they will discuss the availability and cost of this service with you. We do not offer a Sunday delivery service. Q. Can I choose the delivery date for my goods? A. You will be offered the first available delivery date for the item you have ordered. Usually you can change the delivery date for another day later in the week or the following week. Q. Can you install my product and take the away my old one? A. Installation and removal can usually be arranged. There is an extra charge for these services, the amount varies depending on the product and the manufacturer. Installation is to existing services only. Q. What do I do if I can’t find the product I want on your web site? A. If you know the make and model number of the item you want but can not find it listed on the category pages linked from the left hand menu or by using the model search at the top of the page then please use the Email Quotation form and provide as much information as you can. Q. The model I want has been discontinued, can I still order it through you? / What does discontinued mean? A. Manufacturers discontinue models from time to time, this means that they will no longer make that model. Usually the model will be replaced with a similar one by the manufacturer. Once a model has been discontinued we will only be able to supply it while the manufacturers current stocks last. If you are unsure as to what the new model may be then you can contact the manufacturer through our Manufacturer page, and they will be happy to advise you. Q. Can I purchase extended warranty on my goods? A. Yes. Where applicable the price for extended warranty is displayed under the price of the product on the details page. For further information please visit our Extended Warranty page. Q. Can I order Extended Warranty online? A. Yes, where ever a price for extended warranty is shown you will be able to select it along with the product, both the product and the warranty will then be displayed in the shopping basket. Q. I want to place an order but am not sure about extended warranty, do I have to decide now? A. No, you can purchase extended warranty after purchasing your product, our sales team will be happy to discuss your options with you. Q. I know basically what I want but don’t have a make and model for it, can you tell me what is available? A. You are welcome to visit our showrooms where one of our advisors will discuss your requirements with you, show you what we have in stock or show you brochures on other products. Unfortunately we can not search our entire range by specification, which makes it very difficult to advise you by phone if you do not have a make and model for the item you want if it is not a common item. To assist you in making a decision we do have a large selection of goods displayed on our web site and we also provide links to manufacturers web sites and contact telephone numbers. The manufacturers are able to give much more detail on their individual product range than we are. We also feel it is important when you place an order for an item you have not seen, that you have had as much information on it as possible so you are not disappointed when it arrives. We prefer that you have at least had a chance to view a picture of the item and seen the specifications before ordering. The filter and search facilities on our site will help to narrow down your options considerably. Q. Is it safe to order online? A. Our order forms use the highest level of Internet (SSL) Security to encrypt the details you supply online. Card payments are authorised online by HSBC on their own secure site. Your details can only be retrieved from our secure server by authorised personnel of Square Deal Direct Electricals. You are protected from Fraud by law, by your credit or debit card company, and by us. We take Fraud VERY seriously, any one found to be making fraudulent use of our web site will be reported to their local authorities, we will also advise the authorities of any contact details used fraudulently and the IP address of the computer used, which is automatically logged. Q. Your quotation form asks for my name and postcode, why do you need this information to provide me with a quote? A. We use this information to calculate the cost of delivery and availability in your area. We also use the information to log your quote. This saves you time when you are ready to order, and means that any subsequent quotes are added to the same record. The information is gathered and stored in accordance with the data protection act 1998, we do not sell or share this information. We do not use this information to send 'Junk Mail', you will only be contacted again in the event that you decide to purchase from us, at which time the information will then be used to arrange your delivery. We may contact you by email with special offers, you may opt out of this service at any time, or use the tick box on the form to refuse the service. Q. Do you have a showroom I can visit and see the product before I purchase? A. Although we do have showrooms, we do not display all of the products that we supply online. You are obviously welcome to visit us and view the products we do display. The best way to see what you are purchasing if it is not an item we display is by viewing it on our web site or using the links on the Manufacturer contact page of our web site. If you decide to visit one of our showrooms we would suggest you contact us by phone first to check we are currently displaying the item or items you wish to look at, our show rooms are open Monday to Saturday 09.00 to 17.30 (excluding Bank / Statutory Holidays). Q. If I purchase a product from you and it goes wrong under guarantee what should I do? A. In the first instance contact us and advise us of the problem. In some instances we will carry out the repair and in some the manufacturer will send their own engineers. In the case where the manufacturer intends to send their own engineer they will need to speak to you to arrange a service call as they will need to make a suitable appointment with you and also ask questions that will enable to engineer to be prepared with the parts that are likely to be required. It may therefore be necessary for you to call the manufacturer. Q. I do not live in the UK but wish to purchase an item from you. Can you arrange to ship the goods to me? A. We can only ship to UK mainland addresses, in some cases it is possible to arrange delivery to a courier of your choice in the UK and have the goods forwarded to you. We suggest you contact us using the Email Quotation form stating what you require. We will contact you to see if we can accommodate your needs. Please be aware that it would be your own responsibility to check that the guarantee would still cover you, and that the product is compatible with your local power supplies. We can not arrange service on products shipped abroad. For Non UK orders we will usually require payment by cheque. |