long do I have to wait for my goods?
goods are dispatched by the manufacturer, delivery time scales vary
depending on the make, model and manufacturerís current stock
levels. Normal free delivery is usually 7-15 working days (longer
for American Refrigeration and Range cookers) For further details click on the "Delivery Times"
button on the left hand menu of any page within our web site.
if the goods are not in stock?
the goods are not in stock we will advise you of the waiting time
and give you the option of cancelling your order if you wish. Our
ordering team will contact you to discuss delivery before your card
I be contacted before the goods are delivered?
If you opt for Fast Track
one of our ordering team will contact you (usually within
2 working days
of receiving your order) and advise you of the delivery time scale
or delivery date. If you opt for the normal free delivery service
you will receive a call from the delivery company when the item is
ready for dispatch.
time will my goods arrive?
normal deliveries are carried out Monday to Friday. Most deliveries
are between 8AM and 7PM. Unfortunately we can only advise you the
date of your delivery, NOT the time.
you deliver on Saturdays or Sundays?
can occasionally arrange delivery for a Saturday but there is an
extra charge for this service. Availability and cost of this service
depends on the goods you order and the area they are to be delivered
to. If you would like a quote for Saturday delivery please request
it in the "Special Instructions" box on your order, when
our ordering team contact you they will discuss the availability and
cost of this service with you. We do not offer a Sunday delivery
I choose the delivery date for my goods?
delivery company will offer
you the first available delivery date they have. Usually you can
change the delivery date for another day later in the week or the
following week. We can not usually hold orders longer than a week
past the earliest delivery date given.
you install my product and take the away my old one?
and removal can usually be arranged. There is an extra charge for
these services, the amount varies depending on the product and the
manufacturer. Installation is to existing services only.
Installation and/or removal must be requested at the time you place
the order as we can not add these services at a later date.
do I do if I canít find the product I want on your web site?
If you know the make and model number of the item you want but can
not find it listed on the category pages linked from the left hand
menu or by using the model search at the top of the page then please
use the Email Quotation form which is linked from the left hand menu
of every page within our site.
you do not know the make or model of the item you want and couldnít
find a suitable product on our site, then why not try the
Manufacturers Details page on our site. Here you will find Customer
information telephone numbers and Web links for most of the
manufacturers we deal with. Hopefully you will find details of the
item you require and then we can get you prices and availability.
model I want has been discontinued, can I still order it through
you? / What does discontinued mean?
discontinue models from time to time, this means that they will no
longer make that model. Usually the model will be replaced with a
similar one by the manufacturer. Once a model has been discontinued
we will only be able to supply it while the manufacturers current
stocks last. If you are unsure as to what the new model may be then
you can contact the manufacturer through our Manufacturer page, and
they will be happy to advise you.
I purchase extended warranty on my goods?
Where applicable the price for extended warranty
is displayed under the price of the product on the details page. You
can use the link on the side menu of any page to "Extended Warranty"
to view the policy notes
explaining exactly what is covered.
I order Extended Warranty online?
where ever a price for extended warranty is shown
you will be able to select it along with the product, both the
product and the warranty will then be displayed in the shopping
want to place an order but am not sure about extended warranty, do I
have to decide now?
you can purchase extended warranty after
purchasing your product, our sales team
will be happy to discuss your options with you.
know basically what I want but donít have a make and model for it,
why canít you tell me what is available?
supply over 30,000 products and are adding to our range
continuously, most of these items are dispatched directly from the
manufacturer. Unfortunately we can not search our entire range by
specification. To assist you in making a decision we do have a large
selection of goods displayed on our web site (over 1500 pages) and
we also provide links to manufacturers web sites and contact
telephone numbers. The manufacturers are able to give much more
detail on their individual product range than we are. We also feel it is
important when you place an order for an item you have not seen,
that you have had as much information on it as possible so you are
not disappointed when it arrives. We prefer that you have at least
had a chance to view a picture of the item and seen the
specifications before ordering. The filter and
search facilities on our site will help to narrow down your options
it safe to order online?
order forms use the highest level of Internet (SSL) Security to
encrypt the details you supply online. Card
payments are authorised online by HSBC on their own secure site.
Your details can only be
retrieved from our secure server by authorised personnel of Direct
Electricals. You are protected from Fraud by law, by your credit or
debit card company, and by us. We take Fraud VERY seriously, any one
found to be making fraudulent use of our web site will be reported
to their local authorities, we will also advise the authorities of
any contact details used fraudulently and the IP address of the
computer used, which is automatically logged.
quotation form asks for my name and postcode, why do you need this
information to provide me with a quote?
use this information to calculate the cost of delivery and
availability in your area. We also use the information to log your
quote. This saves you time when you are ready to order, and means
that any subsequent quotes are added to the same record. The
information is gathered and stored in accordance with the data
protection act 1998, we do not sell or share this information. We do
not use this information to send "Junk Mail", you will
only be contacted again in the event that you decide to purchase
from us, at which time the information will then be used to arrange
your delivery. We may contact you by email with special offers, you
may opt out of this service at any time, or use the tick box on the
form to refuse the service.
you have a showroom I can visit and see the product before I
we do have showrooms, we do not display many of the products that we
supply online. The best way to see what you are purchasing is by
viewing it on our web site or using the links on the Manufacturer
contact page of our web site. By operating in this way we are able
to offer you considerable savings. If you do wish
to visit one of our showrooms we would suggest you contact us by
phone first to check we are currently displaying the item or items
you wish to look at, our show rooms are open Monday to Saturday
09.00 to 17.00 (excluding Bank / Statutory Holidays).
do not live in the UK but wish to purchase an item from you. Can you
arrange to ship the goods to me?
can only ship to UK mainland addresses, in some cases it is possible
to arrange delivery to a courier of your choice in the UK and have
the goods forwarded to you. We suggest you contact us using the
Email Quotation form (which is linked from side
menu of each page)
stating what you require. We will contact you to see if we can
accommodate your needs. Please be aware that it would be your own
responsibility to check that the guarantee would still cover you,
and that the product is compatible with your local power supplies.
We can not arrange service on products shipped abroad. For Non UK
orders we will usually require payment by cheque.
I purchase a product from you and it goes wrong under guarantee what
should I do?
is usually a contact number printed in the instruction manual for
the manufacturers own service division. When you contact the
manufacturer they will explain their procedure for carrying out
repairs. If you have lost the instruction manual, or are unable to
contact the manufacturer, call our customer support help line on
08454 500698 and they will assist you.
EMAIL QUOTATION FORM
MANUFACTURER CONTACT DETAILS AND WEB
TERMS AND CONDITIONS